Thank you for choosing GP to deliver your training. This Customer Service Charter describes our service standards and guarantees. We truly want to provide our learners and employers with excellent quality service. If you have any feedback at any time, and especially if our service falls short of your expectations, we want to know about it. Much of the value we include in our service has come directly from our learners and employers suggestions. We welcome yours. You may find it convenient to refer to this charter when providing any feedback.
When you communicate with GP we commit to:
• be courteous;
• be responsive to your needs;
• treat you equally, fairly and professionally;
• provide you with timely verbal or written feedback that is clear, concise, accurate, and complete;
• demonstrate professional competence;
• act on your complaints in the quickest time possible; and
• use your feedback to improve our services.
Your dedicated GP Management Team is composed of:
• Director of Operations and Director of Quality;
• Information Advice and Guidance Co-ordinator – confidential hotline number;
• Regional Managers;
• Business Development and Recruitment Specialists;
• Internal Verifiers; and
• Assessors.
After you have engaged with GP, collectively we guarantee regular, consistent and constant service throughout your training including:
• visiting our learners at a minimum of four week intervals;
• engaging our employers within the learning process;
• dealing directly with any queries or complaints with a face to face meeting within a five day period; and
• retaining confidentiality at all times with any issues brought to our attention.
