GP Customer Values
Our Customer Corporate Values
It is our belief that:
- Customers are our Partners and their success is closely linked to our success.
- Exceptional customer service and satisfaction are paramount.
- Each and every GP employee is responsible for customer satisfaction.
- Quality services are driven through an absolute focus on continuous improvement in everything we do.
Our Customer Charter
To support and strengthen our commitment to the GP Customer Values, General Physics (UK) Ltd has adopted the following Customer Charter and will strive to hold to its principles:
- GP will use its experience, skills and resources to support its customers at all times.
- GP will keep its promises to its customers at all times.
- GP will aim to provide the widest possible choice of service to its customers by working in partnership with appropriate organisations, associates and industry bodies.
- GP will provide personal service to all its customers with dedicated GP contacts who will respond quickly to enquiries and requests for proposals.
- GP will strive to provide value for money to its customers at all times.
- GP will reward its under 25 NVQ candidates for achievement within the agreed target date.
- GP will keep its customers informed of its products, services and successes.
- GP will help to celebrate its customer achievements.
- GP will demonstrate its commitment to quality through achievement of quality awards, as shown by its achievement of ISO 9001, Investors in People, Adult Learning Inspectorate (ALI) awards and local awards for Health & Safety, Equal Opportunities and National Trainee Awards.
